Error 0xC7D14FBA: APK File Deletion
Error Message
The app installation was canceled because the installation (APK) file was deleted after download, but before installation.
Error Details
| Property | Value |
|---|---|
| Error Code (Hex) | 0xC7D14FBA |
| Error Code (Dec) | -942583878 |
Description
info
This error occurs when the APK file is successfully downloaded but gets deleted from the device before the installation process can complete. This typically happens when there's a significant time gap between the download and installation attempts.
Common Causes
⏱️ Timing Issues
- User postponed installation after download
- Large time gap between download and install
- Canceled initial install and retried later
💾 Storage Management
- Automatic cleanup of temporary files
- Low storage cleanup processes
- Third-party cleanup apps intervention
Impact
note
- Different behavior between DA and KNOX scenarios
- Requires complete redownload of APK file
Device Scenarios
- 📱 Device Administrator (DA):
- Requires user interaction
- More likely to encounter this error
- 🔒 Samsung KNOX:
- Silent installation possible
- Less prone to this error
Notification Behavior
- ✅ Available apps: Notification can be dismissed
- ❌ Required apps: Notification cannot be dismissed
Resolution Steps
1️⃣ Immediate Action
- Click retry notification when it appears
- Complete installation promptly after download
- Ensure stable internet connection
2️⃣ Storage Management
- Check available device storage
- Disable automatic cleanup apps
- Clear space if device is low on storage
3️⃣ Deployment Settings
- Consider using KNOX for Samsung devices
- Review app deployment configuration
- Verify installation deadline settings
Best Practices
👨💻 For IT Administrators
- Configure appropriate installation deadlines
- Monitor deployment success rates
- Use KNOX deployment when possible
- Set realistic installation windows
👤 For End Users
- Install apps promptly after download
- Avoid canceling installations
- Maintain adequate device storage
- Complete installations when prompted
Troubleshooting Tips
When Installation Fails
- Check device storage space
- Verify internet connectivity
- Clear device cache
- Attempt installation through Company Portal
For Persistent Issues
- Log a new download attempt
- Check for device restrictions
- Verify app compatibility
- Contact IT support if issues persist
Additional Notes
💡 Installation requires complete redownload
🔄 Retry notifications available for new attempt
⚠️ Required apps persist until installed
📱 KNOX devices handle installation silently
